At EXPORT LOOM, we are committed to delivering your orders promptly and securely. This shipping policy outlines the terms and conditions regarding the shipment and delivery of our products.
1. Shipping Destinations
- We ship our products globally.
- Certain destinations may have restrictions based on customs regulations or logistics limitations. If we are unable to ship to your location, you will be notified at checkout.
2. Processing Time
- Processing times vary depending on the destination country:
- Domestic Orders (India): Processing times are typically shorter.
- International Orders: Processing times may vary based on the country’s requirements and shipping complexities.
- Processing may take longer for custom or bulk orders, or during peak seasons and holidays.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods
- We partner with reliable shipping carriers to ensure your order reaches you safely and on time.
- Available shipping methods and costs will be displayed during checkout.
4. Shipping Costs
- Shipping costs vary based on the destination, weight, and size of the package.
- International customers are responsible for any additional customs duties, taxes, or fees imposed by their country’s regulations.
5. Delivery Time
- Delivery times depend on the shipping destination and the selected shipping method.
- Delays may occur due to customs clearance, logistics issues, or unforeseen circumstances.
6. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use this tracking number to monitor your shipment’s progress on the carrier’s website.
7. Customs and Import Duties
- For international shipments, customs duties, taxes, and fees are the responsibility of the customer.
- These charges vary by country and are not included in the product or shipping prices.
- We recommend contacting your local customs office for more information about applicable duties and taxes.
8. Damaged, Delayed, or Lost Shipments
- If your order arrives damaged, please contact us immediately upon receiving the shipment. Provide photos of the damaged item(s) and packaging for a resolution.
- For delays or lost shipments, we will work with the carrier to resolve the issue. Please note that delays caused by customs or unforeseen circumstances are beyond our control.
9. Incorrect Address
- Please ensure that the shipping address provided is accurate and complete.
- We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us:
- Email: support@exportloom.com